Customer Testimonials
The service experience was Awesome!!! So was my Service Advisor, Kyle and he worked with me for my last two visits there!
They are always knowledgeable and friendly. Thank you to the staff for taking good care of my car.
Grappone Honda service is outstanding reliable first time fixes and excellent routine maintenance, The BEST.
Took my car right in after a battery issue popped up and they fitted it quickly on warranty
Very thoughtful,thorough. Keep client aware of all findings and costs. Like the video of all services provided. Recommend Grappone to many.
we weren't sure what we'd buy, only where we'd go to get it.
Love Grappone Honda! Their sales reps are amazing. Low pressure.. high knowledge.. friendly.. great communication.. no bull shyt.. upfront pricing. Not pushy. Don’t look any where else if you want a great experience. Go to Grappone!
Everyone at Grappone Honda was fantastic to work with while buying my new Honda Ridgeline. Christy Garfagna was the product specialist who patiently walked me through all the different options without any pressure whatsoever. Kudos to Christy for all her help! She took a LOT of time going through every detail at delivery to make sure I was comfortable with all the options and settings. She made sure I had plenty of time to completely set up everything before I left the lot. Thank you to the whole gang at Grappone. You’re fantastic! 😊👍
I had a really great overall experience. The salesperson Paul was super friendly patient, helpful and very personable. I enjoyed my time in the dealership and would recommend Grappone to anyone looking to purchase a Honda.
I had very good service today, everthing was done in a timely fashion. They did a recall service plus oil change a d inspection and found a couple of things that need doing and were able to get them done in the time aloted
They always keep you informed, video of what is being done, loaner car if needed.
They make it easy and they don't push unnecessary work. Their prices are fair.
Respectful, fair, clean, good practice, great inventory, efficient, lots modern ways to complete a sale of a car, respectful of price points
Everyone I’ve met has been lovely to deal with and I’ve always been greeted with courtesy
I get a lot of oil changes. And most of the time I use you guys. Today I went in for a regular oil change and came out all being free because of how many times I do go to get said oil changes. They also noticed I would be due for a state inspection in July and let me know that they could do it early within three months. This was awesome information. Saved me a visit a few months down the road and also one less worry. This place is great. They are honest, they never try to ... Read More DealerRater - Apr 26, 2025
All Grappone personnel are professional, knowledgeable and personal ! The service provided by the technicians is top notch !
Best car buying experience I have ever had! No high pressure sales tactics excellent sales person, very knowledgeable and very helpful. I would 100% recommend buying a car there. My son was with me when I picked up the car and as we walked out he said to me , I know where I’m going when I buy my next car!
Exceptional customer service even better sales department. Knowledgeable and very nice… no pressure at all they let you look and ask as many questions as possible. Easy application and once you decide they make it even easier to get in and get out with your new vehicle. Best dealership!
Grappone Honda has a amazing staff Erik our sales associate was a great guy and Sam was amazing when it came to crunching numbers and details we asked for Kyle in service was very knowledgeable about the used car we purchased and questions we had for down the road jasmine was helpful in the closing process what a awesome experience they seemed genuinely happy to please us and that was impressive
Great people Great service! Always very helpful and friendly, we would definitely recommend our friends and family!!!
Eric was our salesperson. He was easy to work with and very professional. It was not a stressful experience.
Love the service and the way they care about your vehicle. Explains every aspect of maintaining my vehicle. Happy Happy Always service my vehicle here.
Easiest place to buy a car. Sales people are friendly but not pushy and prices are kbb aligned and competitive.
Everyone was friendly great fast service excellent communication they took care of all of my concerns.
I’ve been going to Grappone for years but this was my first time at the Honda location. Everyone was incredibly kind and personable, especially Matthew. He went above and beyond to assist me. Thank you!
Everyone is friendly & helpful & good about explaining stuff you check at inspection time. I like the quiet waiting area where I can read while I wait.
Rebecca in the service department is exceptional in her customer service skills! Thank you for getting me in today!
The staff at Grappone Honda are very friendly. I feel that they are very honest in their work and that I am always in good hands.
So easy to deal with and they eliminate the xx. Everything was very clear and I never felt like I was being “sold”. There’s a reason they’ve been in business for 100 years.
I am confident taking my vehicle to the Grappone Honda service department. They don’t oversell. They take the time to explain the services needed while keeping good records. Their records kept me from having a service performed that my vehicle’s maintenance minder said I needed, but had performed at my last visit.
Very satisfied with Honda Grappone’s service…👍 Stacey did a great job with communicating and making us feel like the Grappone family!
Scheduling an appointment was instantaneous and checking smooth. The waiting lounge was the best I’ve been to!
grappone is my honda's shop for 3 yrs, that's how long i've had this car.
Grappone is in my opinion the best car dealership I’ve ever been to. From buying or leasing or getting service they are professional, kind, fun and helpful
Great service. Courteous employees. The video presentation reviewing each point of the car inspection is awesome. Never seen that before. This is my place to service my Honda Pilot for sure.
It was amazing, had a good time and they were very helpful, professional, and helpful.
Went above and beyond to figure out what the problem was. Very very very happy
Helpful and attentive staff, was twenty minutes early for my appointment and they were happy to help me
Service staff was right on time with a pleasant greeting. The work was accomplished while I waited with a video near the end explaining the work done and condition of my vehicle. Bill was as estimated . I have confidence that my vehicle is being kept safe and reliable.
An excellent place to have any auto work done on your car. Excellent work environment
I went to Grappone Honda for service it was excellent the service advisor was the best, I recommend everyone to go and get their service. very professional and nice people always very helpful. A smile on there faces and friendly.
Staff are all very courteous and helpful. Recent purchases went very smooth and pressure free.
This dealership has an EXELLENT TEAM of people who are courteous and knowledgable! Execellent customer service experience!
Wonderful service, quick and easy appointment scheduling. Great waiting room with plenty of snacks. Technician was thorough and very friendly on my video multipoint inspection. Highly recommended
walked in with no appointment looking to buy a car, my needs were met with care and generosity. 10/10 customer service, the employees want to help you and it shows plain as day.
Always a friendly professional experience at the service section! The waiting area is comfortable .along with vending machines and free coffee!
The sales person I had was so nice and very easy to work with without a lot of pressure. And super knowledgeable!
Getting service at Grappone Honda was a delightfully experience. They were informing me along the way of the progress and even sent me a video of the inspection! We love Grappone and will come back again and again!
Erik Faust was incredibly helpful when working with us to select a car. He was a great listener, very patient with us when explaining the technology of the CR-V hybrid, and stayed in touch and responded promptly with any additional information we requested. He made sure the additional trim applications and undercoating were completed promptly by the Service department. It was a total pleasure to do business with him, and we are very pleased with our Honda purchase. He gets 10 stars in a 5-star rating system as far as we are concerned! And we will be taking our car to ... Read More DealerRater - Oct 3, 2024
We went in today not knowing if we wanted to keep our current 2017 HRV or trade it in for something newer, Corine greeted us as soon as we walked through the door and made sure to explain every step of the process and the values of Grappone. I never felt rushed or like I was being pushed to do anything, and I left with the beautiful 2025 hrv of my dreams! Highly recommend their friendly, laid back atmosphere. This was the quickest car buying experience and in the short time we were there, maybe 45min-1hr total, I saw the employees ... Read More DealerRater - Oct 1, 2024
All the staff were friendly and helpful. My product specialist, Eric, was very patient when I changed my mind about the color. He answered all my questions quickly and always gave me clear answers. I never felt any pressure to make a decision. I would highly recommend this dealership and especially Eric!
The service bay was clean & we were welcomed by friendly, prepared technician. The waiting area was friendly with free snacks & reading material.
Every time I bring my car here the Employees are alway very polite and very friendly.
I always feel well taken care of at Grappone Honda. No complaints. Always easy process.
I always get great service at Grappone. Today I had oil change & had to purchase 4 new tires. Service was efficient
My expectations were exceeded when I had annual service performed. I did get a new battery and my air filters cleaned. Met some new employees (or new to me) snd they were very engaging snd helpful .
Easy to work with staff. With fast service knowledgeable people who are eager to help
Totally satisfied with the service. The dealer (Eric) was professional, and very helpful. Highly recommend.
Fast, friendly service. Easiest car purchase ever! Erik and Brandon are fantastic! Would happily recommend!
I never feel pressured by the Grappone staff. I have taken my Honda to other Honda dealerships and their work is way over priced. Grappone's service is through, efficient and reasonbly priced. I trust Grappone!
Grappone always takes care of their customers, even when I have small issues they go above and beyond to make everything right and make me happy. Today I had multiple employees go above and beyond for me. I can gladly say I will now be a lifetime customer with Grappone
Great service on my 2015 Accord , to include a very helpful video of the inspection
Their service is always excellent!! Well done! Mechanics are always great at their jobs and the team is always caring and respectful!!
Very easy to work with. No haggling over price. My new car was worth the short wait.
I received great service from Grappone, which is what we’ve come to expect from a many years that we’ve done business with them.
We bought our car here as well as coming here for all its service. Everyone is always kind and knowledgeable.
Customer service was excellent; as a first-time customer of this dealership, I was very pleased with service and employees.
They are very knowledgeable and helpful and try their very best to get you the best deal possible
Grappone Honda specifically, and Grappone in general, are the most professional and caring dealerships in New Hampshire, and it’s not a surprise they recently celebrated their centennial anniversary.
Very punctual kept me informed and no surprises! They do a great job for service and warranty work! Can’t say enough good things!
Chris Martin was very helpful! Had a great experience with him buying a car on a tight timeline.
Grappone Honda provides excellent service. They are very personable. You walk in as a guest and you leave feeling like family.
They really go to the ‘max’ to please their customers! The are a real TEAM! Thanks for everything ! Murph The Ranger! I salute you!
Chris and Erik were great. I was coming from Maine, so we did everything remotely. They took care of all of my needs, and did it in the timeframe that I needed. When I came to pick up the vehicle, it was quick and to the point, a little less than an hour before I was driving off the lot. Very satisfied with the vehicle sale and would recommend anyone looking for a worry free buying experience to use Grappone.
I drive an hour to get here because I trust them more than my hometown dealer.
Always fast and efficient; I live the inspection video - gives you the confidence that they are really checking your car; they also replaced my bent license plate frame and bent back my plate that was disturbed by a trailer hitch at no charge; they have a great oil change loyalty program - 6th one is free - and that's easy to reach with my two Honda's. Always a pleasant experience - comfortable waiting room, popcorn, snacks, coffee, restrooms - one of the best dealerships I have ever encountered in all my car owning years; Highly recommend!
I was looking for an easy stress free car buying experience and that's exactly what I got. Couldn't be happier.
George P and Jeff C both straight forward no sales gimmick games. Didn’t realize it was after close but they both stayed to work out our deal. My first choice dealer.
Very polite. Nice waiting area. Effecient and correct about waiting time. Only place i have taken my car for service
Our service was performed on time and as promised. Everyone was great to deal with.
Always fast and efficient; convenient and comfortable waiting room; i love the inspection video they send!
Sadly this will be my last trip to Grappone Honda. Not only did they provide me with fake laws to pass inspection so I would remove my Black Lives Matter bumper sticker they also consistently gave me things I had to fix everytime I came even though it was not flagged a week before. Your personal political agenda has no place in the workplace and your constant need to find ways to charge me for things that my car has had for 3 years is unprofessional to someone who has purchased 3 cars from you. Well you just lost a customer for ... Read More DealerRater - May 5, 2024
Love the up front, honest pricing, knowledgeable staff and commitment to the community. It’s our second car purchase with the Grappone dealership!
Great experience as always!! Always friendly, professional and thorough and their pricing is fair. The best dealership I’ve ever worked with by far!
There is always great service from arrival to departure! Thanks for the video also! Many thanks to Stacey, also🙏🤩
We just purchased a certified pre-owned CRV EXL from another dealer because unfortunately Grappone didn't have stock of the year and mileage we were looking at. The other dealer gave us the wrong roof racks so we came to Grappone because I have bought here before and they are always top notch. Got the correct roof racks and they look amazing. Service was amazing and they even knocked a few bucks off for the wait time which was unexpected because the wait wasn't even bad. We'll always come here for service no matter where we buy and ... Read More DealerRater - Apr 7, 2024
Grappone Honda is one of the most organized and customer-focused dealerships I’ve ever interacted with. Each time that I have my car serviced, they treat me with enormous respect and courtesy. Today, for example, I informed the service team that I would need to get back home quickly following the servicing to take care of my grandson. As a result, they took that information and expedited the speed of the servicing. Thank you again, Grappone Honda!
Excellent experience. Quick transaction and friendly staff. Didn’t feel pressured or rushed by sales team. Will be back for my maintenance. Loving my new CRV Hybrid Sport L! Thank you Erik!
This is my second purchase at grappone Honda in concord, and I still see myself solely going to this dealer for any future car purchases (or maintenance needed on said cars) I’ve never had issues with anyone in sales or maintenance, and Erik (my sales associate this time) was great, very easy to talk with, able to easily get his points across. I have nothing but good things to say about grappone Honda and they have surely earned my lifelong support
I found the entire Grappone staff to be kind, efficient, knowledgeable, courteous and excellent to deal with. Many thanks, Dorothy Halligan
One of the most enjoyable experiences of buying a car I’ve ever experienced. Eric and the entire staff at Grappone Honda were absolute professionals and I doubt I’ll ever use another dealership. Ever. Tell your friends. Im serious. You won’t be disappointed
They took very good care of me for what I needed for my CR-V. I was very happy with the service that I received.
Curtious, respectful and timely. Very pleasant experience. All the people that I came into contact with were professional
Quick, easy, and painless. Dealing with Grappone Honda, Bow, NH is seamless. I have leased my current vehicle there, and the service is great. I also bought my tires there and I get free rotations.
Good experience. Took the car right in and finished promptly. Explained everything Service was excellent Would be great if they could add a car wash to top it off!
Grappone Honda dealership was excellent to work with! They were kind, knowledgeable, efficient! Highly recommend!
Best service ever! Video of the overall mechanical functioning of the car was very impressive! As I mentioned to Mike, it sets you apart from the rest!
We've bought good cars from Grappone's before and know their ways We found the car we wanted on line, and it was warm and waiting for us at our appointment. We were satisfied, bought the car and drove it home off the lot. We needed to finance and the rate was the best we could find.
Always a good experience would recommend the dealership to anyone always go the extra mile
My husband and I each bought new cars from Grappone in the past few weeks. Everyone was extremely helpful and friendly. We will recommend your dealership to friends snd family. Thank you for a great car buying experience.