Customer Testimonials

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DealerRater Feb 18, 2025

The staff at Grappone Honda are very friendly. I feel that they are very honest in their work and that I am always in good hands.

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DealerRater Feb 11, 2025

So easy to deal with and they eliminate the xx. Everything was very clear and I never felt like I was being “sold”. There’s a reason they’ve been in business for 100 years.

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DealerRater Feb 1, 2025

I am confident taking my vehicle to the Grappone Honda service department. They don’t oversell. They take the time to explain the services needed while keeping good records. Their records kept me from having a service performed that my vehicle’s maintenance minder said I needed, but had performed at my last visit.

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DealerRater Jan 31, 2025

Very satisfied with Honda Grappone’s service…👍 Stacey did a great job with communicating and making us feel like the Grappone family!

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DealerRater Jan 19, 2025

Scheduling an appointment was instantaneous and checking smooth. The waiting lounge was the best I’ve been to!

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DealerRater Jan 18, 2025

grappone is my honda's shop for 3 yrs, that's how long i've had this car.

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DealerRater Jan 6, 2025

Grappone is in my opinion the best car dealership I’ve ever been to. From buying or leasing or getting service they are professional, kind, fun and helpful

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DealerRater Jan 3, 2025

Great service. Courteous employees. The video presentation reviewing each point of the car inspection is awesome. Never seen that before. This is my place to service my Honda Pilot for sure.

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DealerRater Dec 20, 2024

It was amazing, had a good time and they were very helpful, professional, and helpful.

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DealerRater Nov 21, 2024

Went above and beyond to figure out what the problem was. Very very very happy

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DealerRater Nov 21, 2024

Helpful and attentive staff, was twenty minutes early for my appointment and they were happy to help me

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DealerRater Nov 13, 2024

Service staff was right on time with a pleasant greeting. The work was accomplished while I waited with a video near the end explaining the work done and condition of my vehicle. Bill was as estimated . I have confidence that my vehicle is being kept safe and reliable.

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DealerRater Nov 13, 2024

An excellent place to have any auto work done on your car. Excellent work environment

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DealerRater Nov 12, 2024

I went to Grappone Honda for service it was excellent the service advisor was the best, I recommend everyone to go and get their service. very professional and nice people always very helpful. A smile on there faces and friendly.

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DealerRater Nov 9, 2024

Staff are all very courteous and helpful. Recent purchases went very smooth and pressure free.

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DealerRater Oct 22, 2024

This dealership has an EXELLENT TEAM of people who are courteous and knowledgable! Execellent customer service experience!

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DealerRater Oct 19, 2024

Wonderful service, quick and easy appointment scheduling. Great waiting room with plenty of snacks. Technician was thorough and very friendly on my video multipoint inspection. Highly recommended

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DealerRater Oct 18, 2024

walked in with no appointment looking to buy a car, my needs were met with care and generosity. 10/10 customer service, the employees want to help you and it shows plain as day.

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DealerRater Oct 15, 2024

Always a friendly professional experience at the service section! The waiting area is comfortable .along with vending machines and free coffee!

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DealerRater Oct 13, 2024

The sales person I had was so nice and very easy to work with without a lot of pressure. And super knowledgeable!

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DealerRater Oct 4, 2024

Getting service at Grappone Honda was a delightfully experience. They were informing me along the way of the progress and even sent me a video of the inspection! We love Grappone and will come back again and again!

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DealerRater Oct 3, 2024

Erik Faust was incredibly helpful when working with us to select a car. He was a great listener, very patient with us when explaining the technology of the CR-V hybrid, and stayed in touch and responded promptly with any additional information we requested. He made sure the additional trim applications and undercoating were completed promptly by the Service department. It was a total pleasure to do business with him, and we are very pleased with our Honda purchase. He gets 10 stars in a 5-star rating system as far as we are concerned! And we will be taking our car to ...

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DealerRater Oct 1, 2024

We went in today not knowing if we wanted to keep our current 2017 HRV or trade it in for something newer, Corine greeted us as soon as we walked through the door and made sure to explain every step of the process and the values of Grappone. I never felt rushed or like I was being pushed to do anything, and I left with the beautiful 2025 hrv of my dreams! Highly recommend their friendly, laid back atmosphere. This was the quickest car buying experience and in the short time we were there, maybe 45min-1hr total, I saw the employees ...

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DealerRater Sep 29, 2024

All the staff were friendly and helpful. My product specialist, Eric, was very patient when I changed my mind about the color. He answered all my questions quickly and always gave me clear answers. I never felt any pressure to make a decision. I would highly recommend this dealership and especially Eric!

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DealerRater Sep 29, 2024

The service bay was clean & we were welcomed by friendly, prepared technician. The waiting area was friendly with free snacks & reading material.

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DealerRater Sep 21, 2024

Every time I bring my car here the Employees are alway very polite and very friendly.

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DealerRater Sep 21, 2024

I always feel well taken care of at Grappone Honda. No complaints. Always easy process.

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DealerRater Sep 20, 2024

I always get great service at Grappone. Today I had oil change & had to purchase 4 new tires. Service was efficient

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DealerRater Sep 12, 2024

My expectations were exceeded when I had annual service performed. I did get a new battery and my air filters cleaned. Met some new employees (or new to me) snd they were very engaging snd helpful .

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DealerRater Sep 10, 2024

Easy to work with staff. With fast service knowledgeable people who are eager to help

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DealerRater Sep 9, 2024

Totally satisfied with the service. The dealer (Eric) was professional, and very helpful. Highly recommend.

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DealerRater Aug 25, 2024

Fast, friendly service. Easiest car purchase ever! Erik and Brandon are fantastic! Would happily recommend!

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DealerRater Aug 22, 2024

I never feel pressured by the Grappone staff. I have taken my Honda to other Honda dealerships and their work is way over priced. Grappone's service is through, efficient and reasonbly priced. I trust Grappone!

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DealerRater Aug 22, 2024

Grappone always takes care of their customers, even when I have small issues they go above and beyond to make everything right and make me happy. Today I had multiple employees go above and beyond for me. I can gladly say I will now be a lifetime customer with Grappone

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DealerRater Aug 17, 2024

Great service on my 2015 Accord , to include a very helpful video of the inspection

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DealerRater Aug 16, 2024

Their service is always excellent!! Well done! Mechanics are always great at their jobs and the team is always caring and respectful!!

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DealerRater Aug 15, 2024

Very easy to work with. No haggling over price. My new car was worth the short wait.

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DealerRater Aug 15, 2024

I received great service from Grappone, which is what we’ve come to expect from a many years that we’ve done business with them.

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DealerRater Aug 9, 2024

We bought our car here as well as coming here for all its service. Everyone is always kind and knowledgeable.

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DealerRater Aug 7, 2024

Customer service was excellent; as a first-time customer of this dealership, I was very pleased with service and employees.

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DealerRater Aug 7, 2024

They are very knowledgeable and helpful and try their very best to get you the best deal possible

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DealerRater Aug 2, 2024

Grappone Honda specifically, and Grappone in general, are the most professional and caring dealerships in New Hampshire, and it’s not a surprise they recently celebrated their centennial anniversary.

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DealerRater Aug 1, 2024

Very punctual kept me informed and no surprises! They do a great job for service and warranty work! Can’t say enough good things!

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DealerRater Jul 31, 2024

Chris Martin was very helpful! Had a great experience with him buying a car on a tight timeline.

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DealerRater Jul 27, 2024

Grappone Honda provides excellent service. They are very personable. You walk in as a guest and you leave feeling like family.

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DealerRater Jun 17, 2024

They really go to the ‘max’ to please their customers! The are a real TEAM! Thanks for everything ! Murph The Ranger! I salute you!

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DealerRater Jun 14, 2024

Chris and Erik were great. I was coming from Maine, so we did everything remotely. They took care of all of my needs, and did it in the timeframe that I needed. When I came to pick up the vehicle, it was quick and to the point, a little less than an hour before I was driving off the lot. Very satisfied with the vehicle sale and would recommend anyone looking for a worry free buying experience to use Grappone.

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DealerRater Jun 13, 2024

I drive an hour to get here because I trust them more than my hometown dealer.

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DealerRater Jun 12, 2024

Always fast and efficient; I live the inspection video - gives you the confidence that they are really checking your car; they also replaced my bent license plate frame and bent back my plate that was disturbed by a trailer hitch at no charge; they have a great oil change loyalty program - 6th one is free - and that's easy to reach with my two Honda's. Always a pleasant experience - comfortable waiting room, popcorn, snacks, coffee, restrooms - one of the best dealerships I have ever encountered in all my car owning years; Highly recommend!

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DealerRater May 30, 2024

I was looking for an easy stress free car buying experience and that's exactly what I got. Couldn't be happier.

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DealerRater May 25, 2024

George P and Jeff C both straight forward no sales gimmick games. Didn’t realize it was after close but they both stayed to work out our deal. My first choice dealer.

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DealerRater May 11, 2024

Very polite. Nice waiting area. Effecient and correct about waiting time. Only place i have taken my car for service

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DealerRater May 9, 2024

Our service was performed on time and as promised. Everyone was great to deal with.

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DealerRater May 9, 2024

Always fast and efficient; convenient and comfortable waiting room; i love the inspection video they send!

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DealerRater May 5, 2024

Love the up front, honest pricing, knowledgeable staff and commitment to the community. It’s our second car purchase with the Grappone dealership!

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DealerRater Apr 18, 2024

Great experience as always!! Always friendly, professional and thorough and their pricing is fair. The best dealership I’ve ever worked with by far!

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DealerRater Apr 10, 2024

There is always great service from arrival to departure! Thanks for the video also! Many thanks to Stacey, also🙏🤩

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DealerRater Apr 7, 2024

We just purchased a certified pre-owned CRV EXL from another dealer because unfortunately Grappone didn't have stock of the year and mileage we were looking at. The other dealer gave us the wrong roof racks so we came to Grappone because I have bought here before and they are always top notch. Got the correct roof racks and they look amazing. Service was amazing and they even knocked a few bucks off for the wait time which was unexpected because the wait wasn't even bad. We'll always come here for service no matter where we buy and ...

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DealerRater Apr 4, 2024

Grappone Honda is one of the most organized and customer-focused dealerships I’ve ever interacted with. Each time that I have my car serviced, they treat me with enormous respect and courtesy. Today, for example, I informed the service team that I would need to get back home quickly following the servicing to take care of my grandson. As a result, they took that information and expedited the speed of the servicing. Thank you again, Grappone Honda!

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DealerRater Apr 3, 2024

Excellent experience. Quick transaction and friendly staff. Didn’t feel pressured or rushed by sales team. Will be back for my maintenance. Loving my new CRV Hybrid Sport L! Thank you Erik!

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DealerRater Mar 21, 2024

This is my second purchase at grappone Honda in concord, and I still see myself solely going to this dealer for any future car purchases (or maintenance needed on said cars) I’ve never had issues with anyone in sales or maintenance, and Erik (my sales associate this time) was great, very easy to talk with, able to easily get his points across. I have nothing but good things to say about grappone Honda and they have surely earned my lifelong support

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DealerRater Mar 13, 2024

I found the entire Grappone staff to be kind, efficient, knowledgeable, courteous and excellent to deal with. Many thanks, Dorothy Halligan

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DealerRater Mar 13, 2024

One of the most enjoyable experiences of buying a car I’ve ever experienced. Eric and the entire staff at Grappone Honda were absolute professionals and I doubt I’ll ever use another dealership. Ever. Tell your friends. Im serious. You won’t be disappointed

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DealerRater Mar 12, 2024

They took very good care of me for what I needed for my CR-V. I was very happy with the service that I received.

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DealerRater Mar 8, 2024

Curtious, respectful and timely. Very pleasant experience. All the people that I came into contact with were professional

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DealerRater Mar 1, 2024

Quick, easy, and painless. Dealing with Grappone Honda, Bow, NH is seamless. I have leased my current vehicle there, and the service is great. I also bought my tires there and I get free rotations.

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DealerRater Feb 27, 2024

Good experience. Took the car right in and finished promptly. Explained everything Service was excellent Would be great if they could add a car wash to top it off!

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DealerRater Feb 25, 2024

Grappone Honda dealership was excellent to work with! They were kind, knowledgeable, efficient! Highly recommend!

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DealerRater Feb 24, 2024

Best service ever! Video of the overall mechanical functioning of the car was very impressive! As I mentioned to Mike, it sets you apart from the rest!

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DealerRater Feb 18, 2024

We've bought good cars from Grappone's before and know their ways We found the car we wanted on line, and it was warm and waiting for us at our appointment. We were satisfied, bought the car and drove it home off the lot. We needed to finance and the rate was the best we could find.

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DealerRater Feb 4, 2024

Always a good experience would recommend the dealership to anyone always go the extra mile

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DealerRater Feb 2, 2024

My husband and I each bought new cars from Grappone in the past few weeks. Everyone was extremely helpful and friendly. We will recommend your dealership to friends snd family. Thank you for a great car buying experience.

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DealerRater Jan 27, 2024

I came to this dealership because they support NH LAKES. I have been very happy with the service.

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DealerRater Jan 23, 2024

Very attentive to my wants. Very pleasant and easy going to deal with. Very smooth transaction.

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DealerRater Jan 23, 2024

First let me say, until this purchase I have hated car shopping! But after my son bought a Ford from grappone, he urged me to give the Honda a try. So glad I did! Chris listened to everything I said and made this such an awesome experience! There was no pressure, no trying to sell me something I didn't want and they went out of their way to find me what I wanted! I will for sure highly recommend them to anyone I can and I will be back!

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DealerRater Jan 22, 2024

Great people, thank you Corine for making our purchase relaxing, stress free, fast and Easy. Great vehicles, you had that one special truck we were looking for. Most important great price. Our 2nd vehicle purchased here at Grappone Honda. Customers for life!!

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DealerRater Jan 19, 2024

A big thank you to Eric for making my experience so seamless. The whole team was very efficient and friendly. I was very pleased with the whole process.

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DealerRater Jan 18, 2024

I received courteous prompt service Kyle my service rep kept me inform through the entire process Very satisfied customer

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DealerRater Jan 9, 2024

Grappone was there for me recently when I had a very unique incident occur with my car. They went above and beyond to help me rectify the situation and I was always remember them for their kindness. Felt nice to be treated like a human first and customer second.

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DealerRater Jan 8, 2024

My wife and I were in an unusual situation where we’d never purchased a new car at a dealership before. We had heard positive things about Grappone and their transparency, so we decided to give them a go. We were lucky enough to get Travis as our representative, who patiently helped us figure out which car suited us best and what financing plan worked for us. He was completely transparent, earnestly invested in finding us the right car, and a total pleasure to deal with. He was also unflappable when we had to deal with a lengthy insurance call ...

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DealerRater Jan 2, 2024

Friendly as can be, honest, detailed, courteous, professional. Their prices are fair and they don’t try to sell you anything you don’t need. Best car dealership I’ve ever dealt with by far.

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DealerRater Dec 30, 2023

Shoutout to Mike, Kyle the service crew for their kindness and help with my car!

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DealerRater Dec 28, 2023

Grappone’s no haggling practice is a brilliant business move. It is a main attraction for us. We’ve purchased many vehicles from them and keep coming back for both sales and service. Their service department is always professional and competent. The videos they create and share while inspecting vehicles are great. There’s a transparency with the way Grappone does business that earns trust and loyalty from its customers.

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DealerRater Dec 19, 2023

Service took the time they said it would. No extra time spent. Car runs fine and especially like the video that shows what they worked on. Highly recommended Honda of Bow NH

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DealerRater Dec 17, 2023

When I got there, they were very polite. I went to check in and I will have to say he said my car would be done at a certain time and it was right around that time so very pleasant experience.

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DealerRater Dec 7, 2023

Alway’s great customer service. Love the video’s that are sent to my phone

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DealerRater Dec 6, 2023

Corine and Jeff are fantastic at Grappone Honda! Very easy process! I highly recommend this dealership.

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DealerRater Dec 4, 2023

Erik Faust is a great sales person. So helpful and accommodating. This is the third vehicle we have purchased from Erik.

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DealerRater Dec 1, 2023

Grappone Honda personnel have been courteous and professional. I recently purchased a used HR-V. It only had a 3-month warranty, but when a gauge cluster that operates the dashboard malfunctioned, they went to bat for me. They secured approval from Honda America to cover half the cost. This was much appreciated.

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DealerRater Nov 29, 2023

very professional and delivered one stated time.would recommend to friends and family. Very satisfied.

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DealerRater Nov 27, 2023

Another wonderful purchase experience! They make it easy and everyone is very friendly! I love my new CR-V Hybrid!

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DealerRater Nov 8, 2023

Reliable workmanship, well trained mechanics, knowledgeable and friendly service staff make Grappone Honda a top notch dealership. They do good work and stand behind it.

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DealerRater Oct 28, 2023

Very satisfied with the service replacing the tie rod linkages. The road noise has disappeared!

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DealerRater Oct 19, 2023

Very organized, super helpful people. Nice facility, plenty of space in the waiting room. Free inspection!

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DealerRater Oct 18, 2023

Very pleased with the ease of my experience. The whole staff went above and beyond.

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DealerRater Oct 12, 2023

Always friendly and courteous service. Nice clean waiting area with snacks thoughtfullly left for customers.

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DealerRater Oct 3, 2023

Been with GRAPPONE’s for over 13 years. Reliable , great Service!!!! Pleasant waiting area, helpful staff.

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DealerRater Sep 26, 2023

They have always taken such good care of my Honda!! Let me know what it needs, if it is urgent or if it can wait and provides pricing before work begins. I am so happy with them, when I moved to Portsmouth, NH, I still drive an hour just for their care and service! 🙂 I recommend them highly!! 🙂

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